Yours Truly is as American as any other red-blooded, gun-totin', hip-shakin', burger-grubbin, moo-moo-buckaroo out there--with the exception of guns, burgers, and the fact that my veins circulate nearly three parts blood to two parts Horchata. However, a void has persisted throughout the years of my young adult life, a missing gem of a cultural right in every home built upon these lands spattered with purple mountain’s majesty, from sea to shining sea: cable television.
That wonderful link that has captivated the minds of millions through clever beer mascots (we’ll never forget you, Spuds MacKenzie), heartfelt moments (I always knew Zack Morris would seal the deal with Kelly Kapowski, but I never anticipated the ebullient weeping on my account), and tender jingles (I can still recall the timbre of my mother’s voice as she’d tuck me into bed lullabying the Meow Mix theme), now, after a few years break, an azure glow washes over the walls above my sleepless body with promises of toll-free numbers for guaranteed acne-free skin, toned abs, or the only kitchen knife I will ever need. I am a Comcast customer with the Xfinity digital cable starter package plus sports bundle.
At first I met the resurgent presence of cable with slight trepidation, but seeing as the bare bones of basic cable were freely available (for the first six months) after signing up for internet, and under the observational charms of “Seinfeld”, glimpses of decent “The Simpsons” episodes, and the wit the cast of the breakout reality series “Pawn Stars” exudes under the helm of the all-mighty “Chum-Lee”, I had little choice but accept and scurry deeper into the rabbit hole.
Wishing to expand this service, my panicked life-partner dialed up the Comcast company to let them know we took the bait while I was on the floor flopping from Monday Night Football deprivation. After a series of billing information questions sandwiched between holding music (led by patience-inspiring alto saxes), they had granted us access to a premier television experience, or so we thought.
An “Unauthorized Access” message remained on the screen where I expected ESPN in the dwindling minutes of halftime and a fast approaching second half. At this point I dialed Comcast to discuss possible technical difficulties, but mostly I sought reassurance in my anxious mental state. After repeating billing information three times to affable operators, my telephone experience concluded with a meditative twenty minutes on hold--scored by the same saxophone-led and celestially smooth jazz band, still performing that unending ethereal theme. I was unsure whether they’d forgotten about me or some phenomenon had happened in which my line was no longer on hold but had been crossed: was I listening in on Jehovah’s house band at a cocktail party on the dark side of the moon? Possibly.
Either way, my Zen-like state was broken by the urge to witness the remaining minutes of Monday Night Football. Trusting that whatever technical issues I had would be resolved eventually, I walked to an Irish sports bar across the street. Although I finally had the satisfaction of directing my vision globes at a television displaying modern athletic feats, this sports bar did not match the comfort my own home would have provided. The staff’s countenance was so much the opposite of what I’d expect the Comcast customer service representative’s beaming faces to be, and the patron’s slack-jawed stares and slimy auras were shown like badges proving their rights to exist on the crusty edges amongst the dregs of society. Where was my comfort? Where was the smooth jazz? O, Cable, where art thou?
My girlfriend called not after long. Our Comcast Xfinity digital cable starter package plus sports bundle was in full swing. Comcast wasn’t ignoring me on the phone, they were testing the American fiber of my being. I raced home with the same enthusiasm a hungry orc might have upon hearing “Looks like meats back on the menu boys!”
We watched the final minutes of football and I found my form in bed resembling a beached whale. I spent that night and the following days exploring my newly expanded entertainment horizons and I’ve realized there is much to ponder. Does everybody REALLY love Raymond? How did you meet my mother? Will honey boo-boo fulfill the ancient prophecies? Ancient Aliens? Is it all connected? Possibly. This is a lot to process. Good thing I have the rest of my life to while away the days, basking in the glow of carefully designed and focus group approved commercial programming.
For enlightening customer service staff and variety of bundles, packages, and options (being the only internet service provider in the region), I’m rating Comcast and their Xfinity digital cable starter package plus sports bundle one “beached whale.” I would reward more, however, I don’t feel as though they had forced me to buy enough packages. Only time will tell though, and what is there to do on this earth but consume?






















